ORDER ACCURACY. Getting it right the first time is a top priority and we take that very seriously. We record and monitor every order to track on-time and in-full status, with a concentrated focus on credits. We like to think of credits as “rework” – more paperwork, more job site interruptions, just unnecessary time and energy spent versus getting it right the first time.

O.T.I.F. {ON-TIME + IN-FULL DELIVERIES} With our teamwork and communication systems in place, have confidence that the product you ordered will arrive in full to your job when you expect it. From the moment your order is placed, you are able to track its status when logged into WebTrack. When a special order product arrives in our yard, you are immediately notified of its arrival through our Special Order Notification System that triggers an email sent to you. Upon receiving your product, our Logistics Manager will schedule the order to ship to your job site and you will receive an advanced shipment communication indicating the day, the time zone and what products will arrive. When our drivers are en route to the job site, they will call ahead to give you a heads up on their timing so you can prepare the job site and crew for the delivery.

JOURNEY VALUE. We measure the capacity of our fleet, drivers and hours in the day to plan our delivery routes and leave with fully freighted trucks.  Our logistics managers coordinate their location’s fleet and drivers to maximize efficiencies, best utilize our resources gain capacity to better serve our customers. With fewer deliveries and full trucks, we decrease job site interruptions, paper work, risk of error and injury, and our environmental footprint!

LOGISTICS MANAGERS.  Formerly called “shippers”, our logistics managers are responsible for day-to-day activities in the yard (including equipment and inventory), scheduling of deliveries, coordinating schedules and overall yard/asset protection.  Their role is to ensure safety and improve the company’s logistics performance as measured by efficiency, accuracy, OTIF and customer perception.  This management team focuses on data analysis and ways to eliminate waste in our processes so we can better serve our customers.